Customer Service for Your Promotions
Marketing is a unique function within an organization. If you ask anyone, not only are they a marketer, they’re excellent at it. And many times, that can be the truth. With marketing, a lot of it comes down to understanding your audience and having a creative way to meet their needs. But anyone who has ever worked on a marketing project can agree, subjective opinions often rein during decision making.
And because of that, working with a third-party partner can be even more difficult. You may be charged for last minute changes from someone up the chain of command who wasn’t involved in the day-to-day of the project. Or you may find that your teams’ creative needs don’t align with your partners’ creative talents. And of course, there’s always the challenge of being on the same page, communicating with your account reps to ensure that the product is as grand as the vision. And that could include everything from billing and timing to execution and output. It’s where the customer service can make or break a partnership. So, what are some key features to look for in your promotional product provider’s customer service?
The Ideal Customer Service Experience
To your Staples partners, creating a one-of-a-kind promotional product experience for your audience, means creating a one-of-a-kind relationship with you. That includes providing to you a network of experts to tap into for projects large and small. These points of contact can help you change a shipping address or cancel an order. Help answer questions about your products or how to best develop your product decoration. Navigate StaplesPromotionalProducts.com to just the right item, or have the ease of ordering online anytime day or night. It takes a team of people to know your business as well as, and sometimes maybe even better than, you do to make your projects come together. That’s where a partner with the skill set, knowledge and power like Staples comes in handy no matter your business’ size or needs.
Get Started Today
Visit StaplesPromotionalProducts.com and start exploring. Or contact a Staples representative to discuss your upcoming project.